Shipping & Delivery

Domestic Shipping Policy

Shipment processing time

All orders are usually processed within 1–3 business day. The daily shipping cut-off time is 4 pm.

We usually prepare shipments or deliveries occur during weekdays except holidays.

We do our best to keep up with the demand for our items however, pre-transit order delays can happen for a variety of reasons. We'll send order update emails in real-time as inventory and procedures allow.

New estimated delivery dates are displayed in the order tracker or emails. If your tracking information hasn't updated for 3 business days or it's 3 business days after your estimated delivery date, please contact us at ship at-sign tenpinellc.com.

Carriers can be impacted by different events in certain areas. Check for known shipping delays in your area using the links below.

For any other concerns about pickup, delivery, and shipping delays, contact customer care using ship at-sign tenpinellc.com .

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

* To guarantee timely delivery, we currently only ship to US and Canada. You can contact us if you would like to purchase our skincare products but you are from another country.

** Check your addresses carefully! Ten Pine, LLC. reserves the right to make corrections and to limit refunds and replacements if an address error is made.

Shipment to P.O. boxes or APO/FPO addresses

We cannot deliver to P.O. Boxes, or A.O.P. or F.P.O. addresses. We’ll gladly deliver to all other addresses in the US and Canada with complete addresses and telephone numbers.

Shipment confirmation and order tracking

Order confirmation is sent to the email our customers provide when payment accomplished. Our customers will receive the tracking number by email once the shipping label is generated.

Customs, duties, and taxes

Ten Pine, LLC. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If an item you received from Tenpinellc.com is damaged or defective, you can return by mail for a refund.

International Shipping Policy

To guarantee timely delivery, we currently only ship to US and Canada. You can contact us if you would like to purchase our skincare products but you are from another country.

Return Policy

Please refer to our Return Policy web-page for the details of our return policy.

For more information, email support ship at-sign tenpinellc.com .

Common Questions

What locations do you ship to?

We are currently offering US and Canada shipping on every order. Be sure to take advantage of this promotion before it's over (we offer free Express Shipping on all orders over $70). We package & ship orders to US and Canada but transit time will vary from location to location. You can send us a contact form if you would like to purchase our skincare products but you are from another country.

How long does an order take to arrive once shipped?

All orders are processed & shipped during weekdays through our Southern California warehouse except holidays. We typically take 1-3 business days for handling & processing your order. The typical delivery time frame is anywhere from 1-5 business days depending on the shipping method available to your location. Depending on your location, you might receive items much earlier. Please allow extra time during the holiday seasons as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to tenpinellc at-sign gmail.com for additional assistance in this matter.

Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

What do I do if my order is lost in the mail?

Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Are there any hidden customs fees or import taxes?

All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Extended Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.

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